Privacy policy.

Privacy Policy

Principle and Scope

This privacy notice relates to the processing of personal data in connection with the visit to the websites at www.crutchmate.ch. In order to use our websites and the associated online services or online applications (collectively referred to as Services), we process your personal data (hereinafter also referred to as 'data'). Please note that this privacy notice does not apply to websites of other providers that may be linked to our website.

Personal data refers to information relating to a specific or identifiable natural person. Certain categories of particularly sensitive personal data, such as health data, are specially protected by legal provisions. The term processing covers all activities related to your data, including collection, storage, use, transfer, archiving, or deletion. In processing data, we comply with the Federal Data Protection Act (DSG), the corresponding Implementation Ordinance (DSGV), and other applicable data protection laws (e.g., the European General Data Protection Regulation, GDPR), where applicable.

Below, we would like to explain which data we collect, the purpose for which we use it, and what rights you have in relation to your data. If you provide us with data about third parties, we assume that you are authorized to do so and that the data provided is accurate. Therefore, we ask you to inform the relevant third parties about the processing of their data by us and to provide them with a copy of this privacy notice or the relevant product information. If we notify you of an updated version of these documents, please also forward these new versions.

Our employees are regularly trained on data protection issues and are subject to confidentiality obligations. In addition, compliance with data protection regulations is monitored by our data protection office.

Responsible Entities and Contact

Responsible for the data processing described in this privacy statement is:

Tiziano Di Pietro
Via ca di sopra 10
6597 Agarone
Switzerland
Email: info@crutchmate.ch

Processed Data

We place great importance on the protection of your personal data. When using our website and services, we primarily process the necessary data you provide to us, as well as the information we collect directly (see below).

In the course of using our website and services, we collect metadata such as information about your browser (type and version), your device type (e.g., smartphone or tablet), and your IP address. Additionally, we collect access data, also known as log data. This includes the name of the accessed website, the date and time of access, the amount of data transferred, notification of successful retrieval, information about the operating system, and information about the previously visited website.

Further data about your person is stored and processed only if you provide it to us in the course of using services and tools (e.g., contact form). Additional data protection-related information for specific tools may be found further down in this privacy statement.

Purpose

We process your data exclusively for the purposes we communicated to you at the time of data collection and for other purposes compatible with these goals. Further information about the bases of our data processing can be found further down in this privacy statement.

Data Processing

We process your data for various purposes related to communication with you. This includes, in particular, responding to inquiries, asserting your rights, and contacting you with follow-up questions. We mainly use communication data and master data, as well as registration data related to the services and offers you use. These data may be stored for documentation purposes, training, quality assurance, and inquiries.

Furthermore, we process data for marketing purposes and to maintain customer relationships. We may send general or personalized information about our offerings to our users, such as occasional contacts via email, mail, or phone, as well as through other channels for which we have your contact information. You have the option at any time to decline such contacts or to refuse or withdraw your consent to be contacted for marketing purposes. With your consent, we can better tailor our online offerings to the needs of our users.

Additionally, we may use your data for market research, to improve our online offerings, services, and possibly for product development.

Finally, we may store and process your data for security reasons and to control access to our website.

Logfiles

We primarily use data to create server log files to conduct statistical evaluations for the operation of the website, ensure the security of IT systems, and optimize the website. We mainly use log data for this purpose. The legal basis for this data processing is our legitimate interest in providing you with a safe and seamless user experience. We also reserve the right to review log data later if there are specific indications of illegal use.

Contact Form

If you contact us via the contact form, we collect your contact data to process your inquiry and respond to any follow-up questions. The transmission of this data is encrypted.

If you have provided us with your email address or contacted us directly via email, we may send you information via email related to processing your inquiries and questions.

The legal basis for processing your data is our legitimate interest in efficiently and effectively processing your online inquiry. If the purpose of the email contact is to conclude a contract, the data processing is based on the initiation of this contractual relationship.

Marketing

We may use your data to occasionally inform you about news, new products, services, or other services that may be of interest to you from us and possibly our partners.

If you do not wish to consent to the use of your data for marketing purposes, you can inform us accordingly or refuse or withdraw your consent to receive marketing information.

Google Analytics

We may use Google Analytics and Google Tag Manager on our website. These are web analytics services and support tools provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

To analyze your use of our website, Google Analytics uses cookies. The usage data generated by the service is usually transferred to a Google data center server and stored there. It is possible that additional personal data will be collected via Google Analytics and Google Tag Manager and that this data may be transmitted by Google to third parties if required by law or if third parties process the data on behalf of Google. We do not share personal data with Google without your consent.

The legal basis for processing your data is our legitimate interest in analyzing user behavior to optimize our offerings. Further information about Google Analytics and Google Tag Manager can be found at the following link: support.google.com/tagmanager/?hl=en#topic=3441530

IP Anonymization

We may use Google Analytics and Google Tag Manager on our website. These are web analytics services and support tools provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

Your Rights

In accordance with applicable data protection law, you have the following rights under certain conditions:

Right to Information: You can request information from us about whether we process your personal data and, if so, which data.
Right to Correction: You can request the correction of incorrect data or the completion of incomplete data.
Right to Deletion: You can request the deletion of your data. Please note that certain legal provisions or legitimate interests may limit our obligation to delete.
Right to Data Portability: Under certain conditions, you can request that we provide you with the data you have provided to us in a structured, common, and machine-readable format.
Right to Withdraw Consent: If data processing is based on your consent, you can withdraw this consent at any time. Please note that the withdrawal does not affect the lawfulness of the data processing carried out until the withdrawal.
Right to Object: Under certain circumstances, you have the right to object to the processing of your data, especially for direct marketing purposes or legitimate interests.
Right to Complain: If you are not satisfied with our handling of your data, you have the right to contact our data protection officers or the relevant data protection supervisory authority at edoeb.admin.ch.

Please note that these rights are subject to legal requirements and that exceptions and restrictions may apply. To exercise your rights, you can contact us in writing or by email at the address below.

Tiziano Di Pietro
Via ca di sopra 10
6597 Agarone
Switzerland
Email: info@crutchmate.ch

SSL

Due to the technical structure of the internet as an open network, secure transmission of your data cannot always be guaranteed. If you send us your personal data, it is always at your own risk.

To protect the data you transmit, we use encryption mechanisms according to current security standards (Transport Layer Security, TLS). TLS is a protocol for secure data transmission on the internet and is supported by most browsers. It uses the public-key method, in which data is encrypted with a publicly accessible key and can only be decrypted with a specific private key. Most browsers indicate whether a connection is secure with a key or padlock symbol.

We take various technical and organizational security precautions to ensure the protection of your data within our system. Nevertheless, we would like to point out that despite these measures, the risk of data loss, unauthorized access, or manipulation by third parties exists. Please also note that certain network segments and your computer are outside our controllable security area. As a user, you are responsible for informing yourself about necessary security precautions and taking the required measures within your area of influence. Our liability for damages caused to you by data loss or manipulation is generally excluded.

Data Retention

We store your data only as long as necessary for the purposes mentioned or as we are legally or contractually obligated. Data that is no longer necessary for the mentioned purposes will be deleted or alternatively anonymized within our regular data maintenance.

Update

This privacy notice is not part of the contract and can be changed by us at any time. The version published here is always applicable.